Shipping policy

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).
You will receive an email confirmation once your order has been shipped.

2. Shipping Rates & Delivery Estimates

We offer standard and expedited shipping options:

Shipping Option	Estimated Delivery Time	Cost
Standard Shipping	5–7 business days	FREE

Note: Delivery times are estimates and may vary due to carrier delays or high-volume periods.

3. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order directly from our website or the carrier’s site.

4. Customs, Duties & Taxes (International Orders)

[Your Store Name] is not responsible for any customs or import duties incurred on international shipments. These fees are the responsibility of the customer.

5. Shipping Delays

While we strive for on-time delivery, certain factors beyond our control (weather, customs delays, etc.) may impact delivery time. We appreciate your patience during such instances.

6. Incorrect Addresses

Please ensure your shipping address is accurate. Orders returned due to incorrect/incomplete addresses will be reshipped at the customer’s expense.

7. Lost or Damaged Packages

If your order is lost or arrives damaged:

Contact us at support@asnova.store within 7 days of delivery.
We may require photo evidence of damage or initiate an investigation with the carrier.